Category Archives: tourism

Using Environmental, Social and Governance (ESG) Factors for the promotion of Sustainable Tourism Development

Featuring excerpts from one of my latest article focused on the intersection of ESG performance and the promotion of the sustainable tourism agenda – published through Business Strategy and the Environment:

Suggested citation: Camilleri, M.A. (2025). Environmental, social and governance (ESG) factors for sustainable tourism development: The way forward toward destination resilience and growth, Business Strategy and the Environmenthttps://onlinelibrary.wiley.com/journal/10.1002/bse.70366

1 Introduction

Sustainable tourism is based on the principles of sustainable development (Fauzi 2025). It covers the complete tourism experience, including concerns related to economic, social and environmental issues (Bang-Ning et al. 2025; Wang and Zhang 2025). Its long-term dual objectives are to improve the tourists’ experiences of destinations they visit and to address the needs of host communities (Kim et al. 2024). Arguably, all forms of tourism have the potential to become sustainable if they are appropriately planned, led, organised and managed (Camilleri 2018). Destination marketers and tourism practitioners who pursue responsible tourism approaches ought to devote their attention to enhancing environmental protection within their territories, to mitigating the negative externalities of the tourism industry on the environment and society, to promoting fair and inclusive societies to enhance the quality of life of local residents, to facilitating exposure to diverse cultures, while fostering a resilient and dynamic economy that generates jobs and equitable growth for all (Rasoolimanesh et al. 2023; Scheyvens and Cheer 2022).

Conversely, irresponsible tourism practices can lead to the degradation of natural habitats, greenhouse gas emissions and the loss of biodiversity through air and water pollution from unsustainable transportation options, overconsumption of resources, waste generation and excessive construction (Banga et al. 2022; H. Wu et al. 2024). Indeed, any nation’s overdependence on tourism may give rise to economic difficulties during economic crises, such as increased cost of living for residents, seasonal income and precarious employment conditions, leakage of revenues when profits go to foreign-owned businesses and displacement of traditional industries like fishing and agriculture, among other contingent issues (Mtapuri et al. 2022; Mtapuri et al. 2024).

In addition, tourism may trigger social and cultural externalities like overcrowding and an increased strain on public services, occupational hazards for tourism employees and inequalities due to uneven distribution of benefits, displacement of local communities to give way to tourism infrastructures, the loss of authenticity in local traditions, an erosion of local identities and traditional lifestyles under external influence, as well as increased crime rates or illicit activities (Ramkissoon 2023).

In light of these challenges, this research seeks to provide a better understanding of how environmental, social and governance (ESG) dimensions can be embedded within sustainable tourism, to strengthen long-term destination resilience and economic growth. Debatably, although the use of the ESG dimensions is gaining traction in various corporate suites, their application in tourism and hospitality industry contexts is still limited. Notwithstanding, ESG research is still suffering from inconsistent conceptualisations, measurements and reporting systems (Legendre et al. 2024).

To address this gap, this contribution outlines five interrelated objectives: (1) It relies on a systematic review methodology to investigate the intersection of ESG principles and sustainable tourism; (2) It synthesises the findings and maps thematic connections related to environmental stewardship, social equity and governance structures in tourism destinations; (3) It evaluates ESG-based strategies that address carrying capacity limitations, overtourism, climate vulnerabilities, sociocultural tensions and institutional accountabilities; (4) It advances theoretical insights; and (5) It develops a comprehensive conceptual framework, to guide policymakers, practitioners and stakeholders in embedding ESG considerations into tourism planning and development, thereby promoting environmental sustainability, socioeconomic resilience and corporate governance.

Guided by these objectives, this timely research addresses four central research questions. Firstly, it asks: [RQ1] How have high-impact scholarly works conceptualised and operationalised ESG dimensions in order to promote sustainable travel destinations? Secondly, it seeks to answer this question: [RQ2] What empirical evidence exists on the effectiveness of ESG-aligned strategies in enhancing destination resilience and fostering long-term economic growth? The third question interrogates: [RQ3] What academic implications arise from this contribution, and how might its insights shape the future research agenda? Finally, the study seeks to address this question: [RQ4] How and in what ways are the ESG pillars interacting within sustainable tourism policy and practices? This research question recognises that the ESG dimensions may or may not always align harmoniously with the sustainable tourism agenda.

Although the sustainable tourism literature has often been linked to the United Nations Sustainable Development Goals (SDGs) and to broader corporate social responsibility (CSR) frameworks, the explicit integration of ESG principles into this field is still underdeveloped (Back 2024; Legendre et al. 2024; Lin et al. 2024; Shin et al. 2025). Much of the existing literature examines the environmental, social and governance (E, S and G) dimensions in isolation (Moss et al. 2024), with scholars often addressing, for example, environmental sustainability through climate adaptation strategies or governance via destination management systems, without adequately considering their interdependence or combined impact on tourism outcomes (Comite et al. 2025; Kim et al. 2024). This pattern was clearly evidenced in the findings of this research.

This article synthesises the findings of recent high-impact publications focused on sustainable tourism through the ESG performance lens, in order to advance a holistic conceptual model that bridges academic scholarship and policy application. In sum, this proposed theoretical framework clarifies how environmental stewardship, social inclusivity and governance accountability are shaping sustainable tourism trajectories. In conclusion, it puts forward original theoretical as well as the managerial implications. Theoretically, it enriches the sustainable tourism literature with an ESG-integrated analytical framework grounded in systematic evidence. Practically, it offers an actionable, governance-oriented blueprint that aligns environmental, social and economic objectives for responsible tourism planning and development. Hence, it provides a tangible roadmap that embeds ESG dimensions and their related criteria into sustainable tourism strategies for destination resilience and long-term competitiveness.

2 Background

The evolution of sustainable and responsible tourism paradigms can be traced back to the environmental consciousness that characterised the 1960s and 1970s. At the time, several governments were concerned over the ecological and cultural consequences of mass tourism. Early initiatives, such as the European Travel Commission’s 1973 campaign for environmentally sustainable tourism, sought to mitigate the negative externalities of rapid sector growth. Subsequently, South Africa’s 1996 national tourism policy introduced the concept of responsible tourism, that essentially emphasised community well-being as an integral component of destination management. The United Nations World Tourism Organization (UNWTO) has since positioned sustainable tourism as a catalyst for global development.

Eventually, the declaration of 2017 as the International Year of Sustainable Tourism for Development has underscored its potential to contribute directly to the United Nations SDGs. Specific targets like SDG 8 (decent work and economic growth), SDG 12 (responsible consumption and production), SDG 14 (life below water) and SDG 15 (life on land) highlight the sector’s capacity to create jobs, preserve ecosystems, safeguard cultural heritage and benefit vulnerable economies (Mahajan et al. 2024), particularly in small island states and least developed countries (Grilli et al. 2021). However, an ongoing achievement of these objectives necessitates balancing environmental, social and economic interests, a process that is often complicated by the diverse, and at times conflicting, priorities of a wide array of stakeholders (Civera et al. 2025).

Governments are important actors in this process. They can influence sustainable tourism outcomes through regulation, education, destination marketing and public–private partnerships (Dossou et al. 2023; Mdoda et al. 2024). Generally, their underlying policy rationale is to ensure that tourism development supports long-term economic growth while protecting cultural and natural assets, in order to improve community well-being (Andrade-Suárez and Caamaño-Franco 2020; Breiby et al. 2020). Yet this ambition is often undermined by market pressures, limited institutional capacities and the difficulty of translating high-level sustainability commitments into enforceable measures at the local levels.

In this light, the ESG framework a concept that was popularised by a United Nations Global Compact (2004) report, entitled, “Who Cares Wins”, offers a coherent approach for the integration of environmental stewardship, social equity and institutional accountability for the advancement of responsible tourism planning and development. Hence, in this context, practical tools are required in order to translate inconsistent guiding principles into actionable destination management strategies. For instance, the carrying capacity acts as a practical control mechanism within such a theoretical framework (Mtapuri et al. 2022; O’Reilly 1986). It ensures that tourism figures remain compatible with the preservation of natural, cultural and heritage assets. For the time being, there are challenges as well as opportunities for governments to translate the holistic vision of sustainable tourism policies into robust governance systems that maintain economic vitality and the integrity of their destinations.

4 Results

The thematic analysis indicates that the sustainable tourism concept is interconnected with each of the ESG’s dimensions. The findings suggest that sustainable tourism integrates environmental stewardship, social responsibility and sound governance to advance ecological preservation, community well-being and organisational accountability. Hence, it supports long-term destination resilience. The bibliographic results report that each of the ESG components is not only essential for sustainable tourism but also interdependent pillars that enable the sector to thrive in a responsible manner. Therefore, it is imperative for governments to safeguard natural and cultural heritage, empower local communities and foster transparent and effective governance, to ensure the sustainable development of destinations as well as their economic growth (Chong 2020; Grilli et al. 2021; Mamirkulova et al. 2020). The ESG framework, along with its criteria, serves as an important lens through which stakeholders can shape and evaluate sustainable tourism policies and practices (Işık, Islam, et al. 2025). Table 1 features the most conspicuous themes that emerged from this study. Additionally, it presents definitions for each theme along with illustrative research questions examined by the academic contributions identified in this systematic review.

4.1 The Environmental Dimension of Sustainable Tourism

The tourism industry is dependent on natural ecosystems. Therefore, it is in the tourism stakeholders’ interest to protect the environment and to minimise their externalities (J. S. Wu et al. 2021). There is scope for them to promote the conservation of land and water resources (Sørensen and Grindsted 2021). Water scarcity is a pressing global concern that is amplified in many tourist hotspots (WTTC 2023). However, tourism development and its related infrastructural expansion ought to respect ecological thresholds and preserve green spaces, particularly in urban areas. Hotels, resorts and attractions could implement water-saving technologies such as rainwater harvesting, low-flow fixtures and wastewater recycling (Foroughi et al. 2022). These sustainable measures reduce stress on local water supplies and help preserve aquatic ecosystems. In addition, tourism entities can avail themselves of renewable energy sources like solar panels, wind turbines, et cetera, and may adopt energy-efficient appliances and lighting solutions (Abdou et al. 2020; Zhan et al. 2021).

The rapid growth of tourism has historically been linked to environmental degradation through waste accumulation and pollution (Bekun et al. 2022). Circular economy strategies including improved waste management and pollution control through responsible waste disposal as well as reducing, reusing and recycling certain resources, can help decrease the industry’s externalities, but also create healthier spaces for tourists and staff (Camilleri 2025; Dey et al. 2025; Jain et al. 2024).

Tourism significantly contributes to the generation of greenhouse gas emissions through transportation and accommodation (Kim et al. 2024). Addressing climate change within sustainable tourism is critical to reducing the sector’s ecological footprint and enhancing destination resilience to climate impacts (Comite et al. 2025; Scott 2021). Many tourism businesses invest in carbon offset programs including reforestation, renewable energy projects and community-based conservation as mechanisms to offset their emissions (Banga et al. 2022). Eco-certifications such as Global Sustainable Tourism Council (GSTC), Green Globe, EarthCheck, GreenKey and LEED, among others, encourage the adoption of low-carbon practices. They enable practitioners and consumers to make environmentally conscious choices (Dube and Nhamo 2020; Gössling and Schweiggart 2022). Moreover, green transportation policies can encourage public transit, cycling, walking and the adoption of electric and hybrid vehicles for tourism-related travel, thereby reducing carbon footprints (Kim et al. 2024).

Ecologically sensitive zones such as national parks and marine reserves, which are home to wildlife, fragile species and habitats are some of the most visited places by tourists (Partelow and Nelson 2020; Tranter et al. 2022). Hence, they should be protected from overtourism by implementing visitor limits, buffer zones and conservation fees to reduce human impact (Leka et al. 2022). Restoration projects like reforestation, coral reef rehabilitation and wetland conservation are good examples of proactive environmental stewardship linked to tourism (Herrera-Franco et al. 2020; Muhammad et al. 2021). Environmental sustainability also depends on shaping tourist behaviours and fostering responsible activities like environmental awareness campaigns, community involvement in conservation efforts as well as engagement in low-impact alternatives like birdwatching, hiking and sustainable diving, among other stewardship practices (Khuadthong et al. 2025; J. S. Wu et al. 2021).

4.2 The Social Dimension of Sustainable Tourism

Sustainable tourism outcomes extend beyond environmental stewardship principles. Its social dimension encompasses criteria related to the preservation of cultural heritage; community engagement and empowerment; social equity, inclusion and cohesion; as well as responsible tourist behaviours, among other aspects (Bellato et al. 2023; Bianchi and de Man 2021; Joo et al. 2020a; Xu et al. 2020; Yang and Wong 2020; Rasoolimanesh et al. 2023). Sustainable tourism practices are clearly evidenced through improved relationships between tourists and local host communities, resulting in tangible benefits to both parties (Ramkissoon 2023).

The tourism industry can be considered a catalyst for cultural appreciation as well as a threat to cultural authenticity (Bai et al. 2024; H. Wu et al. 2024). Therefore, host destinations need to safeguard their cultural heritage, historical landmarks and monuments. Regulations and visitor management policies ought to be in place to limit wear and degradation of archaeological and religious sites, as well as historically important buildings and architectures (Mamirkulova et al. 2020). The social dimension of sustainable tourism entails that destination marketers preserve their cultural heritage and authenticity. They may do so by showcasing indigenous tastes and aromas of the region, including local foods and wines, and by promoting traditional music, dance, arts, crafts, et cetera, to appeal to international visitors (Andrade-Suárez and Caamaño-Franco 2020). This helps them keep their cultural legacy and maintain a competitive edge (Bellato et al. 2023). As a result, incoming tourists would be in a better position to appreciate local customs and folklore. Notwithstanding, their behaviours can play a crucial role in shaping social dynamics within destinations, as their activities might support community well-being and promote equitable access to tourism benefits (Mamirkulova et al. 2020).

However, policymakers are expected to manage visitor flows within a destination’s carrying capacity to prevent overcrowding, and to avoid social tensions, while fostering inclusivity, mutual respect and positive interactions between visitors and host communities (Back 2024; Koens et al. 2021). Perhaps, destination management organisations should educate visitors about cultural sensitivity issues to demonstrate their respect to host communities (Foroughi et al. 2022; Joo et al. 2020b; Mdoda et al. 2024). For example, they may raise awareness of appropriate behaviours in specific contexts, including dress codes and etiquette to mitigate cultural clashes, discourage exploitative tourism practices like invasive photography in certain settings and prevent unethical animal encounters, in order to foster mutual respect, enhance positive exchanges and safeguard community values (Ghaderi et al. 2024).

The sustainable tourism concept encourages participatory tourism planning. It prioritises the empowerment of indigenous communities in tourism decision-making and policy formulation (Ramkissoon 2023). The involvement of local residents may require capacity building to equip them with relevant skills to participate in the tourism sector, and to foster their economic advancement (Mamirkulova et al. 2020). The proponents of sustainable tourism frequently refer to the provision of fair employment opportunities, including for native populations, in terms of equitable wages and salaries, as well as decent working conditions, in order to enhance community livelihoods and social cohesion (Mtapuri, Camilleri, et al. 2022). Very often, they report that destinations would benefit from sustainable tourism practices that build social capital and reduce economic leakage, by incentivising local entrepreneurs and community-based tourism initiatives to ensure that financial returns remain within the community (Chong 2020; Partelow and Nelson 2020).

The systematic review postulates that the sustainable tourism concept is meant to promote social justice and reduce inequalities (Bianchi and de Man 2021). The extant research confirms that it fosters social inclusivity across various demographic groups in society by supporting gender equality, thereby enriching the sector’s diversity (Bellato et al. 2023; A. Khan et al. 2020). The industry’s labour market may include individuals hailing from different backgrounds in society, including young adults, women, senior citizens, immigrants and disabled people (Bianchi and de Man 2021; Camilleri et al. 2024). Tourism businesses are encouraged to develop infrastructures and services that accommodate people with accessibility requirements in order to broaden their destinations’ reach and social value (Sisto et al. 2022).

4.3 The Governance Dimension in Sustainable Tourism

The integration of environmental and social dimensions of sustainable tourism ultimately depends on transparent, accountable and participatory governance mechanisms (Joo et al. 2020b; Putzer and Posza 2024). Effective governance provides the institutional framework through which environmental stewardship and social responsibility are translated into actionable policies, coordinated initiatives and measurable outcomes (Back 2024; Ivars-Baidal et al. 2023).

Governments are entrusted to set the foundation for sustainable tourism through national and local tourism policies that clearly define sustainability goals, action plans and regulatory measures (Gössling and Schweiggart 2022). Such policies may be related to environmental and/or social regulations. They may enforce environmental impact assessments (EIAs), zoning laws and they could be meant to protect cultural heritage (Farsari 2023). Moreover, they may be intended to encourage or incentivise environmental sustainability practices (e.g., through eco-label or certification schemes) (Bekun et al. 2022). Alternatively, they may be focused on the destinations’ carrying capacity limits and/or on their overtourism aspects, if they specify visitor limits, and/or refer to taxes, levies or fees imposed on visitors or tourists (Leka et al. 2022).

Sustainable tourism governance depends on multisector cooperation (Farsari 2023) that may usually involve government departments and agencies, the private sector that may comprise accommodation service providers, airlines, tour operators, travel agencies as well as local communities, NGOs and international organisations, among others. Policymakers need to balance diverse stakeholders’ interests and to instil their shared responsibilities (Siakwah et al. 2020). Good governance can ultimately ensure that public–private partnerships would translate to long-term, sustainable tourism strategies related to responsible planning and development that consider specific socioenvironmental aspects of destinations: green building standards and the use of renewable energy, and/or emergency and crisis management issues (Scheyvens and Cheer 2022).

Policymakers are expected to conduct regular assessments and evaluations of tourism practitioners’ environmental, social and economic outcomes operating in their jurisdictions. They need to scrutinise corporate ESG disclosures, particularly in certain domains (e.g., in European contexts, where they ratified the corporate sustainability reporting directive) (Camilleri 2025). Governments should monitor business practices to safeguard their employees’ well-being, environmental sustainability and the communities’ interests (Putzer and Posza 2024). They may avail themselves of sustainability indicators and benchmarking tools such as GSTC’s criteria that are used to measure progress in sustainable tourism, in terms of sustainable management (planning, monitoring, governance); socioeconomic benefits to the local community, cultural heritage preservation and environmental protection (Wang and Zhang 2025). Such responsible and ethical practices increase trust and lead to continuous improvements in the tourism industry.

Discussion

The holistic integration of environmental, social and governance dimensions in sustainable tourism collectively contributes to enhance destination resilience and sustainable economic growth. The conservation of natural attractions such as beaches, forests and coral reefs will enable destinations to remain competitive. Therefore, there is scope in implementing climate-friendly measures, including reforestation and sustainable water management, among others, to reduce vulnerability to floods and storms. At the same time, they may curb ocean-level increases. Pollution prevention, waste minimization and circular economy strategies can help destinations maintain environmental quality, that is crucial for their ongoing tourism appeal. Notwithstanding, eco-certifications of responsible destinations can attract environmentally conscious travelers, who may be willing to pay more to visit sustainable tourism destinations.

The effectiveness of eco-certifications is amplified when combined with socially responsible practices. The integration of community empowerment, cultural heritage preservation, and social inclusiveness into tourism planning and development can contribute to increasing the sustainability of a destination. Hence, the tourism industry could add value to the environment as well as to local communities. By aligning sustainable development with local priorities and by promoting responsible tourism practices, destinations can provide authentic cultural and heritage experiences, thereby enhancing their visitor satisfaction and revisit intentions, in the future. In turn, this reinforces both market differentiation and long-term social resilience. Furthermore, as entrepreneurship flourishes, the local communities would benefit from circulating incomes and reduced economic leakages. Such outcomes are conducive to tourism growth.

However, policymakers must implement effective tourism governance to ensure that these economic gains are sustainable. Transparent governance fosters trust among stakeholders and facilitate sustainable growth and competitiveness. By implementing strategic planning and regulations, local authorities can ensure that tourism development| does not overwhelm infrastructure or degrade natural and cultural assets. This creates a balanced environment where entrepreneurship and community benefits coexist with long-term destination resilience. Therefore, sound governance prevents over-tourism and unmanaged expansion, whilst protecting the destinations’ assets. Robust tourism governance frameworks foster stable policy environments, attract further investments and enable long-term planning. Additionally, strong crisis management capabilities can equip destinations to handle unforeseen circumstances including pandemics, natural disasters and economic shocks.

The above analysis underlines that environmental, social and governance dimensions are deeply interlinked to one another and mutually-reinforcing within sustainable tourism. An integrative ESG approach conceptualizes sustainable tourism as a synergistic framework that reconciles ecological integrity, social equity, and institutional effectiveness, as illustrated in Figure 1.

Theoretical implications

This study adds value to the growing body of literature focused on sustainable tourism governance (Gössling & Schweiggart, 2022; Işık et al., 2025; Rasoolimanesh et al., 2023). It clearly identifies key theoretical underpinnings of articles focused on the intersection of ESG dimensions and sustainable tourism practices. The bibliographic findings suggest that the stakeholder theory (Bellato et al., 2023; Ivars-Baidal et al., 2023; Matsali  et al., 2025; Mdoda  et al., 2024) and the institutional theory (Bekun et al., 2022; Dossou et al., 2023; Hall et al., 2020; Saarinen, 2021; Zhan et al., 2021) shed light on the role of government policies, corporate responsibility and community engagement in shaping the sustainable tourism agenda and different settings (Lin et al., 2024; Zhang et al., 2025). Interestingly, the Social Identity Theory clarifies how various stakeholder groups, including residents, tourists and industry practitioners, are aligning their behaviors with shared norms and identities that promote corporate ESG values (Yang & Wong, 2020). Drawing on Cognitive Appraisal Theory, it indicates that stakeholders’ evaluation of ESG-related risks and opportunities influences their emotional responses and subsequent engagement in sustainability initiatives (Foroughi et al., 2022). The Theory of Empowerment further explains how participatory governance and transparent decision-making can enhance community agency, fostering stronger local support for ESG-driven tourism strategies (Joo et al., 2020a).

In line with the Theory of Planned Behavior and the Attitude–Behavior–Context (ABC) Theory, the findings highlight that pro-sustainability intentions are by attitudes toward ESG as well as by perceived behavioral control and contextual enablers such as policy frameworks and market incentives (Joo et al., 2020b; Khuadthong et al., 2025; Wu et al., 2021). Moreover, the Value–Belief–Norm Theory demonstrates how environmental values and moral obligations underpin behavioral commitments to ESG-aligned tourism (Kim et al., 2024).

From a governance perspective, the Evolutionary Governance Theory clarifies how institutional arrangements, stakeholder relationships and regulatory norms adapt over time to embed ESG principles in tourism planning (Partelow & Nelson, 2020). The review suggests that tourism stakeholders’ decision-making including during uncertain situations, can be enriched through Decision Theory and by referring to the Interval-Valued Fermatean Fuzzy Set approach (Rani et al., 2022). These theories enable robust, data-informed prioritization of ESG objectives.

Furthermore, the findings underscore the recursive relationship between the human agency and the structural constraints. The results suggest that stakeholder actions can influence ESG governance systems. This argumentation is congruent with the Structuration Theory (Saarinen, 2021). Meanwhile, the Resource-Based View (Wang & Zhang, 2025; Zhu et al., 2021) and Dynamic Capabilities Theory (Wang & Zhang, 2025) frame ESG adoption as a strategic asset, where unique sustainability capabilities can enhance competitive advantage and long-term destination resilience.

Managerial implications

This research yields clear implications for policymakers, industry practitioners and local communities of tourist destinations. It postulates that the ESG dimensions can provide these stakeholders with a strategic framework to balance growth with long-term resilience. It confirms that ESG policies necessitate a comprehensive approach, that combines environmental conservation, social inclusion, and responsible governance considerations, rather than addressing them individually. Arguably, there may be variations in the importance, focus and implementation of ESG dimensions in tourism, in different contexts, due to the host countries’ economic capacities regulatory frameworks, social priorities and/or environmental challenges. As a result, the effects or outcomes of ESG initiatives are not uniform across destinations (Lin et al., 2024).

In addition, the size of the businesses can also influence their commitment to account and disclose ESG-related aspects of their performance. Large multinational travel and hospitality firms could benefit from economies of scale, in terms of greater financial, human, and technological resources, resulting in their ESG alignment and compliance with societal norms and regulatory frameworks. They can afford dedicated sustainability teams, advanced data management tools, and external consultants to ensure accurate measurement, benchmarking and disclosure of ESG performance. In stark contrast, the smaller firms may face resource constraints, limited expertise, and higher relative costs for data collection and reporting. Such non-commercial activities can hinder their ability to systematically track, measure and communicate ESG performance, placing them at a comparative disadvantage, relative to their larger counterparts.

From an environmental perspective, policy makers should operationalize carrying capacity thresholds and implement adaptive management systems to safeguard ecosystems, optimize resource utilization, and enhance climate resilience. Continuous monitoring and evaluation of environmental impacts are essential to ensure that tourism activities remain within sustainable limits. Proactive interventions including the promotion of low-carbon transportation, the adoption of renewable energy, efficient resource management, and waste reduction are critical for aligning tourism development with ESG objectives. Such strategies preserve biodiversity and can contribute to the long-term sustainability of destinations.

The social dimension emphasizes the equitable distribution of tourism benefits and the preservation of cultural integrity. Overtourism threatens community well-being through inflated living costs, cultural commodification and resident–visitor tensions. Hence, managers should foster participatory governance structures that empower local communities, entrepreneurs and cultural custodians in decision-making processes. Technological innovations including artificial intelligence (AI) solutions that monitor visitor flows can further support socially responsible destination management. At the same time, stakeholder engagement ensures that tourism operations retain their legitimacy in society.

Robust governance mechanisms underpin these strategies. Practitioners can align policies with international sustainability standards in order to facilitate transparent accountability. The implementation of ESG performance indicators, enforceable visitor limits and adaptive regulatory measures, such as dynamic pricing or quotas enable evidence-based decision-making and continuous improvements in responsible destinations. The strengthening of institutional capacities and local skills ensures that governance frameworks are effective and sustainable over time.

Financial innovation is essential for sustainable tourism development. Policy makers ought to invest in green technologies and infrastructures to protect the natural environment from externalities. They can provide incentives and funds to support practitioners in their transition to long-term sustainability. By embedding ESG principles, destinations are in a better position to enhance their resilience to environmental and social shocks, strengthen their reputation and image, whilst maintaining their competitiveness in the global tourism market.

Policymakers are encouraged to increase their enforcement of regulations to trigger responsible behaviors. At the same time, they need to nurture relationships with stakeholders. The hoteliers should embed social innovations and environmentally sustainable practices into core strategies and operations. As for local communities, it is in their interest to actively participate in tourism planning and development, to ensure they preserve their cultural heritage and share tourism benefits in a fair manner. Collectively, this contribution’s integrated ESG approach positions destinations for sustained economic growth while safeguarding environmental and social well-being.

Conclusion

This article reinforces the significance of integrating ESG principles into sustainable tourism strategies. By addressing environmental concerns, fostering social inclusivity, improving governance frameworks, and ensuring economic viability, stakeholders can contribute to a more resilient and responsible tourism sector. This research demonstrates that sustainable tourism is most effectively achieved through the integration of environmental, social, and governance (ESG) dimensions, which together foster long-term destination resilience and economic growth. Environmentally, sustainable tourism requires the preservation of natural ecosystems, efficient resource use, and proactive measures to reduce pollution and greenhouse gas emissions. Practices such as water-saving technologies, renewable energy adoption, waste reduction, and circular economy strategies not only mitigate ecological impacts but also enhance the attractiveness and competitiveness of destinations.

From a social perspective, sustainable tourism supports community empowerment, cultural preservation, inclusivity, and social equity. By engaging local residents in planning and decision-making, promoting equitable employment, and safeguarding cultural heritage, destinations can foster positive resident–visitor interactions and enhance the overall visitor experience. Responsible tourist behavior, participatory governance, and cultural sensitivity further reinforce social cohesion while ensuring that tourism benefits are broadly shared within host communities.

Effective governance underpins both environmental and social outcomes by providing transparent, accountable, and coordinated frameworks for sustainable tourism. Policymakers and destination managers play a critical role in enforcing regulations, monitoring ESG performance, and balancing stakeholder interests. Multi-sector collaboration, the application of sustainability indicators, and adaptive management strategies enable destinations to anticipate and respond to environmental, social, and economic shocks.

Collectively, the ESG approach positions sustainable tourism as a synergistic model that aligns ecological integrity, social responsibility, and institutional effectiveness. By embedding ESG principles into core strategies, destinations can deliver unique, high-quality experiences, strengthen community livelihoods, and maintain global competitiveness. This integrative framework demonstrates that environmental stewardship, social equity, and sound governance are mutually reinforcing, offering a pathway for destinations to achieve enduring sustainability, resilient growth, and enhanced market differentiation.

The full paper is available here:

Researchgate: https://www.researchgate.net/publication/397949208_Environmental_social_and_governance_ESG_factors_of_sustainable_tourism_development_The_way_forward_toward_destination_resilience_and_growth

Academia: https://www.academia.edu/145139975/Environmental_social_and_governance_ESG_factors_for_sustainable_tourism_development_The_way_forward_toward_destination_resilience_and_growth

Open Access Repository @University of Malta: https://www.um.edu.mt/library/oar/handle/123456789/141666

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My contribution as foreign expert reviewer

I have just returned back to base after a productive two-day foreign expert meeting.

Once again, it was a positive experience to connect with European academic colleagues, to review and discuss research proposals worth thousands of Euros.

My big congratulations go to the successful scholars who passed the shortlisting phase, based on our evaluation scores.

The best proposals will eventually receive national government funds for transformative projects that will add value to society and the natural environment.

#Academia #AcademiaService #ForeignExpert #ForeignExpertReviewer #Review #AcademicReviewer #ResearchProposal #ResearchProjects

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Filed under academia, Business, education technology, Market Research, Marketing, performance appraisals, Stakeholder Engagement, Strategic Management, Strategy, Sustainability, technology, tourism

CALL FOR PAPERS: The circular economy of surplus food (in the hospitality industry)

A SPECIAL ISSUE entitled,’Responsible consumption and production of food: Opportunities and challenges for hospitality practitioners‘ will be published through the Journal of Sustainable Tourism.

Special Issue Editor(s)

Mark Anthony Camilleri, University of Malta, Malta, and Northwestern University, United States of America.

mark.a.camilleri@um.edu.mt

Antonino Galati, Universita’ degli studi di Palermo, Italy.

antonino.galati@unipa.it

Demetris Vrontis, University of Nicosia, Cyprus.

vrontis.d@unic.ac.cy

Previous research explored the circular economy practices of different businesses in various contexts; however, limited contributions have focused on the responsible production and consumption of food (Huang et al., 2022; Van Riel et al., 2021). Even fewer articles sought to explore environmental, social and governance (ESG) dimensions relating to the sustainable supply chain management of food and beverages in the tourism context.

This special issue will shed light on the responsible practices in all stages of food preparation and consumption in the tourism and hospitality industry. It raises awareness on sustainable behaviors that are aimed to reduce the businesses’ externalities including the generation of food waste on the natural environment. It shall put forward relevant knowledge and understanding on good industry practices that curb food loss. It will identify the strengths and weaknesses of extant food supply chains as well as of waste management systems adopted in the sector. It is hoped that prospective contributors identify laudable and strategic initiatives in terms of preventative and mitigating measures in terms of procurement and inventory practices, recycling procedures and waste reduction systems involving circular economy approaches.

Academic researchers are invited to track the progress of the tourism businesses on the United Nations’ Sustainable Development Goal SDG12 – Responsible Consumption and Production. They are expected to investigate in depth and breadth, how tourism businesses are planning, organizing, implementing and measuring the effectiveness of their responsible value chain activities. They may utilize different methodologies to do so. They can feature theoretical and empirical contributions as well as case studies of organizations that are: (i) reusing and recycling of surplus food, (ii) utilizing sharing economy platforms and mobile apps (that are intended to support business practitioners and prospective consumers to reduce the food loss and waste), (iii) contributing to charitable institutions and food banks, through donations of surplus food, and/or (iv) recycling inedible foods to compost, among other options.

The contributing authors could clarify how, where, when and why tourism businesses are measuring their ESG performance on issues relating to the supply chain of food and beverage. They may refer to international regulatory instruments and guidelines (Camilleri, 2022),  including the International Standards Organization (ISO) and Global Reporting Initiative (GRI) standards, among others, to evaluate the practitioners’ ESG performance through: a) Environmental Metrics: The businesses’ circularity; Recycling and waste management; and/or Water security; b) Social Metrics: Corporate social responsibility; Product safety; Responsible sourcing; and/or Sustainable supply chain, and; c) Governance: Accounting transparency; Environmental sustainability reporting and disclosures.

They could rely on GRI’s Standards 2020, as well as on GRI 204: Procurement Practices 2016; GRI 303: Water and Effluents 201; GRI 306: Effluents and Waste 2016; GRI 306: Waste 2020; GRI 308: Supplier Environmental Assessment 2016 and GRI 403: and to Occupational Health and Safety 2018, to assess the businesses’ ESG credentials.

Prospective submissions ought to clearly communicate about the positive multiplier effects of their research (Ahn, 2019). They can identify responsible production and consumption behaviors that may result in operational efficiencies and cost savings in their operations (Camilleri, 2019). At the same time, they enable them to improve their corporate image among stakeholders (hence they can increase their financial performance). They can examine specific supply chain management initiatives involving open innovation, stakeholder engagement and circular economy approaches that may ultimately enhance the businesses’ legitimacy in society. More importantly, they are urged to elaborate on the potential pitfalls and to discuss about possible challenges for an effective implementation of a sustainable value chain of food-related products and their packaging, in the tourism and hospitality industry (Galati et al., 2022).

It is anticipated that the published articles shall put forward practical implications for a wide array of tourism stakeholders, including for food manufacturers and distributors, airlines, cruise companies, international hotel chains, hospitality enterprises, and for consumers themselves. At the same time, they will draw their attention to the business case for responsible consumption and production of food through strategic behaviors.

Potential topics may include but are not limited to:

 –          Responsible food production for tourism businesses

–           Responsible food consumption practices in the hospitality industry

–           Circular economy and closed loop systems adopted in restaurants, pubs and cafes

–           Open innovation and circular economy approaches for a sustainable tourism industry

–           Recycling of inedible food waste to compost

–           Measuring performance of responsible food production/sustainable consumption

–           Digitalisation and the use of sharing economy platforms to reduce food waste

–           Artificial intelligence for sustainable food systems

–           Sustainable food supply chain management

–           Food waste and social acceptance of circular approaches

–           Stakeholders’ roles to minimize food waste in the hospitality industry

–           Food donation initiatives to decrease food loss and waste

References

Ahn, J. (2019). Corporate social responsibility signaling, evaluation, identification, and revisit intention among cruise customers. Journal of Sustainable Tourism, 27(11), 1634-1647.

Camilleri, M. A. (2019). The circular economy’s closed loop and product service systems for sustainable development: A review and appraisal. Sustainable Development, 27(3), 530-536.

Camilleri, M. A. (2022). The rationale for ISO 14001 certification: A systematic review and a cost–benefit analysis. Corporate Social Responsibility and Environmental Management, 29(4), 1067-1083.

Galati, A., Alaimo, L. S., Ciaccio, T., Vrontis, D., & Fiore, M. (2022). Plastic or not plastic? That’s the problem: Analysing the Italian students purchasing behavior of mineral water bottles made with eco-friendly packaging. Resources, Conservation and Recycling, 179, https://doi.org/10.1016/j.resconrec.2021.106060

Huang, Y., Ma, E., & Yen, T. H. (2022). Generation Z diners’ moral judgements of restaurant food waste in the United States: a qualitative inquiry. Journal of Sustainable Tourism, https://doi.org/10.1080/09669582.2022.2150861

Van Riel, A. C., Andreassen, T. W., Lervik-Olsen, L., Zhang, L., Mithas, S., & Heinonen, K. (2021). A customer-centric five actor model for sustainability and service innovation. Journal of Business Research, 136, 389-401.

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Filed under academia, Call for papers, Circular Economy, environment, food loss, food waste, Hospitality, hotels, responsible consumption, responsible production, responsible tourism, restaurants, Shared Value, sharing economy, Stakeholder Engagement, Strategy, Sustainability, Sustainable Consumption, sustainable development, sustainable production, sustainable tourism, tourism

Factors affecting intentions to use interactive technologies

This is an excerpt from one of our latest academic articles (that was accepted by the Journal of Services Marketing).

Theoretical implications

Previous studies reported that interactive websites ought to be accessible, appealing, convenient, functional, secure and responsive to their users (Crolic et al., 2021; Hoyer et al., 2020; Kabadayi et al., 2020; Klaus and Zaichkowsky, 2020; Rosenmayer et al., 2018; Sheehan et al., 2020; Valtakoski, 2019). Online service providers are expected to deliver a personalized customer service experience and to exceed their consumers’ expectations at all times, to encourage repeat business and loyal behaviors (Li et al., 2017; Tong et al., 2020; Zeithaml et al. 2002).

Many service marketing researchers have investigated the individuals’ perceptions about price comparison sites, interactive websites, ecommerce / online marketplaces, electronic banking, and social media, among other virtual domains (Donthu et al., 2021; Kabadayi et al., 2020; Klaus and Zaichkowsky, 2020; Rosenbaum and Russell-Bennett, 2020; Rosenmayer et al., 2018; Valtakoski, 2019; Zaki, 2019). Very often, they relied on measures drawn from electronic service quality (e-SQ or e-SERVQUAL), electronic retail quality (eTailQ), transaction process-based approaches for capturing service quality (eTransQual), net quality (NETQual), perceived electronic service quality (PeSQ), site quality (SITEQUAL) and website quality (webQual), among others.

Technology adoption researchers often adapted TAM measures, including perceived usefulness and behavioral intentions constructs, among others, or relied on psychological theories like the Theory of Reasoned Action (Fishbein and Ajzen, 195) and the Theory of Planned Behavior (Ajzen, 1991), among others, to explore the individuals’ acceptance and use of different service technologies, in various contexts (Park et al., 2007; Chen and Chang, 2018). Alternatively, they utilized IAM’s theoretical framework to investigate the online users’ perceptions about the usefulness of information or online content. Very often they examined the effects of information usefulness on information adoption (Erkan and Evans, 2016; Liu et al., 2017).

A review of the relevant literature suggests that good quality content (in terms of its understandability, completeness, timeliness and accuracy) as well as the sources’ credibility (with regard to their trustworthiness and expertise) can increase the individuals’ expectations regarding a business and its products or services (Cheung et al., 2008; Li et al., 2017; Liu et al., 2017). ELM researchers suggest that a high level of message elaboration (i.e., argument quality) as well as the peripheral cues like the credibility of the sources and their appealing content, can have a positive impact on the individuals’ attitudes toward the conveyors of information (Allison et al., 2017; Chen and Chang, 2018; Petty et al., 1983), could affect their intentions to (re)visit the businesses’ websites (Salehi-Esfahani et al., 2016), and may even influence their purchase intentions (Chen and Chang, 2018; Erkan and Evans, 2016).

This contribution differentiates itself from previous research as the researchers adapted key measures from ELM/IAM namely ‘information quality’ (Filieri and McLeay, 2014; Salehi-Esfahani et al., 2016; Shu and Scott, 2013; Tseng and Wang, 2016) and ‘source credibility’ (Ayeh, 2015; Leong et al., 2019; Wang and Scheinbaum, 2018) and integrated them with an ‘interactive engagement’ construct (McMillan and Hwang, 2002), to better understand the individuals’ utilitarian motivations to use the service businesses’ interactive websites. The researchers hypothesized that these three constructs were plausible antecedents of TAM’s ‘perceived usefulness’ and ‘intentions to use the technology’. Specifically, this research examines the direct effects of information quality, source credibility and interactive engagement on the individuals’ perceived usefulness of interactive website, as well as their indirect effects on their intentions to continue using these service technologies.

To the best of the researchers’ knowledge, there is no other research in academia that included an interactive engagement construct in addition to ELM/IAM and TAM measures. This contribution addresses this gap in the literature. The engagement construct was used to better understand the respondents’ perceptions about the ease-of-use of interactive websites, to ascertain whether they are captivating their users’ attention by offering a variety of content, and more importantly, to determine whether they consider them as responsive technologies.

Managerial implications

This study sheds light on the travel websites’ interactive capabilities during an unprecedented crisis situation, when businesses received higher volumes of inquiries through different channels (to change bookings, cancel itineraries and/or submit refund requests). At the same time, it identified the most significant factors that were affecting the respondents’ perceptions and motivations to continue using interactive service technologies in the future.

In sum, this research confirmed that the respondents were evaluating the quality of information that is featured in interactive websites. The findings reported they were well acquainted with the websites’ content (e.g. news feeds, product information, differentiated pricing options, images, video clips, and/or web chat facilities). The researchers presumed that the respondents were well aware of the latest developments. During COVID-19, a number of travel websites have eased their terms and conditions relating to cancellations and refund policies (EU, 2020), to accommodate their customers. Online businesses were expected to communicate with their customers and to clarify any changes in their service delivery, in a timely manner.

The contribution clarified that online users were somehow influenced by the asynchronous content that is featured in webpages. Therefore, service businesses ought to publish quality information to satisfy their customers’ expectations.  They may invest in service technologies like a frequently answered questions widget in their websites to enhance their online customer services, and to support online users during and after the sales transactions. Service businesses could integrate events’ calendars, maps, multi-lingual accessibility options, online reviews and ratings, high resolution images and/or videos in their interactive websites, to entertain their visitors (Cao and Yang, 2016; Bastida and Huan, 2014).  

This research underlines the importance for service providers to consistently engage in concurrent, online conversations with customers and prospects, in real-time (Buhalis and Sinarta 2019; Chattaraman et al., 2019; Rihova et al., 2018; Harrigan et al., 2017). Recently, more researchers are raising awareness on the provision of live chat facilities through interactive websites or via SNSs like WhatsApp or Messenger (Camilleri & Troise, 2022). Services businesses are expected to respond to consumer queries, and to address their concerns, as quickly as possible (McLean and Osei-Frimpong, 2019), in order to minimize complaints.

AI chatbot technologies are increasingly enabling service businesses to handle numerous interactions with online users, when compared to telephone conversations with human customer services representatives (Adam et al., 2021; Hoyer et al., 2020; Luo et al., 2019; McLean and Osei-Frimpong, 2019; Van Pinxteren et al., 2019). The most advanced dialogue systems are equipped with features like omnichannel messaging support, no code deployment, fallback options, as well as sentiment analysis. These service technologies are designed to improve the consumers’ experiences by delivering automated smart responses, in an efficient manner. Hence, online businesses will be in a better position to meet and exceed their customers’ service expectations. Indeed, service businesses can leverage themselves with a responsive website. These interactive technologies enable them to improve their positioning among customers, and to generate positive word-of-mouth publicity.

Limitations and future research avenues

This study has included a perceived interactivity dimension, namely an ‘interactive engagement’ construct within an information adoption model. The findings revealed that the respondents believed that the websites’ engaging content was a significant antecedent of their perceptions about the usefulness of interactive websites. This study also reported that the interactive engagement construct indirectly affected the individuals’ intentions to revisit them again.

In conclusion, the authors recommend that future researchers validate this study’s measures in other contexts, to determine the effects of interactive engagement on information adoption and/or on the acceptance and usage of online technologies. Further research is required to better understand which attributes and features of interactive websites are appreciated by online users. Recent contributions suggest that there are many benefits for service businesses to use conversational chatbots to respond to online customer services. These interactive technologies can offer increased convenience to consumers and prospects (Thomaz et al., 2020), improved operational efficiencies (Pantano and Pizzi, 2020), reduced labor costs (Belanche et al., 2020), as well as time-saving opportunities for customers and service providers (Adam et al., 2021).

Prospective empirical research may consider different constructs from other theoretical frameworks to examine the individuals’ perceptions and/or attitudes toward interactive websites and their service technologies. Academic researchers are increasingly relying on the expectancy theory/expectancy violation theory (Crolic et al., 2021), the human computer interaction theory/human machine communication theory (Wilkinson et al., 2021), the social presence theory (Tsai et al., 2021), and/or the social response theory (Adam et al., 2021), among others, to investigate the customers’ engagement with service technologies.

Notwithstanding, different methodologies and sampling frames could be used to capture and analyze primary data. For instance, inductive studies may investigate the consumers’ in-depth opinions and beliefs on this topic. Interpretative studies may reveal important insights on how to improve the efficacy and/or the perceived usefulness of interactive service technologies.

The full paper is available here: https://www.researchgate.net/publication/366055918_Utilitarian_motivations_to_engage_with_travel_websites_An_interactive_technology_adoption_model

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Advancing community-based tourism approaches for sustainable destinations

This is an excerpt from one of my latest papers on sustainable tourism.

Suggested citation: Mtapuri, O., Camilleri, M.A. & Dłużewska, A. (2021). Advancing community-based tourism approaches for the sustainable development of destinations. Sustainable Development, 

https://onlinelibrary.wiley.com/doi/10.1002/sd.2257

Image adapted from TravelDailyNews.

Whilst mass tourism service providers, such as foreign owned properties including international hotel chains are associated with economic leakages (Garrigós et al., 2015), locally-owned, smaller businesses, are usually aligned to economic linkages.

Destinations can use community-based tourism (CBT) approaches to increase linkages by attracting high yield, affluent tourists to locally-owned companies (Butler, 2020; Prasiasa, et al., 2020). From a community-based perspective, the limitation of tourism figures can improve the destinations’ sustainability, whilst limiting the impacts on the natural environment (Saarinen, 2006:1129). Tourism businesses can contribute to reduce their impact on the environment by limiting the number of tourists. They can improve the quality of their services to appeal to high-end segments.

To be successful, the proponents of CBT ought to ensure that they retain specific principles and characteristics. Thus, CBT practitioners could differentiate themselves from other business models by offering authentic, local experiences to their guests. CBT can establish itself as a niche tourism product that appeals to lucrative market segments. Therefore, service providers are expected to deliver on their promises. They have to meet and exceed their customers’ expectations without lowering their standards of service.

CBT operators rely on their community’s local resources including environment/natural resources, heritage, culture as well as on knowledgeable human resources. Their employees should possess customer service skills, and ought to be trained about their local tourism products. Local businesses may usually engage native employees to improve their consumers’ experiences with their CBT product.

However, there may be instances where CBT operators may not find local employees in the labor market. In this case, they have to train their imported employees about local cultures and traditions in order to continue delivering authentic CBT experiences. The following figure presents a model for sustainable CBT that relies on the destinations’ effective management of their carrying capacities.

An ongoing evaluation of the destinations’ infrastructures as well as on their human and natural resources, particularly during their high season, is required to ensure that they do not exceed their specific carrying capacities. While each specific context will have its own specific performance indicators, this contribution suggests that destination marketers ought to consider the following issues:

• The participation of local businesses and individual in CBT.
• Local procurement of products (for accommodation establishments, hotels, restaurants, and to other tourism businesses).


It is in the interest of CBT operators to think locally and act globally (Hofstede, 1998). They should consider sourcing their requirements from their local communities, where possible. Hence, tourism planners could utilize local resources to reduce leakages from their economy.

Governments can encourage tourism businesses to support local enterprises, for example, by purchasing local products, and by supporting the local communities. They may also incentivize businesses through financial instruments to pursue laudable activities. They can also provide support to tourism businesses, including small hotels and B&Bs to upgrade their services to attract lucrative tourists in their communities. At the same time, they have to maintain their destinations’ infrastructure and should offer suitable amenities to visitors.

These strategies are meant to foster an environment that promotes sustainable CBT approaches that are intended to increase economic linkages, whilst improving societal and the environmental outcomes in local communities. The following figure clarifies how tourism businesses can optimize the utilization of local resources through sustainable CBT strategies in order to improve their destination’s carrying capacity whilst reducing leakages from their economy.

The effectiveness of this proposed model for sustainable community-based tourism relies on a regular evaluation of the marketing environment. Tourism practitioners are expected to examine and re-examine their CBT strategies to ensure that they are still creating value to their business, to the local community and to the environment at large.

Sustainable CBT approaches can support the local economic development of destinations, however leakages can jeopardize the destinations’ competitiveness and growth prospects. While the degree and types of leakages may vary, according to specific characteristics of certain countries, it can be argued that the proper utilization of local resources can improve the national economies and the quality of life of different communities, including those from emerging economies.

The type of tourism planning and development that is adopted by certain destinations is another factor that can have an effect on their economic leakages or linkages. Based on the above, this contribution puts forward a theoretical model that is intended to address the limitations of the carrying capacities of various destinations. In sum, it suggests that sustainable CBT approaches that rely on the optimal utilization of local resources (including human and natural) may result in economic growth as well as in positive outcomes to local communities and their natural environments. This model is aimed at rebalancing leakages with linkages in the economy, whilst responding to challenges relating to the supply chains of different tourism businesses.

Indeed, there is scope for destinations to maximize the use of resources at their disposal (both human and natural). In a similar vein, companies should avail themselves of local resources, competences and capabilities. It is also in their interest to engage in strategic CSR and sustainable tourism practices to support local stakeholders and to safeguard their natural environment.

A sustainable CBT model would require tourism businesses to forge relationships with different stakeholders including with the government and its policymakers, suppliers, creditors, employees and customers, among others. The advancement of CBT would also necessitate that destination marketers and hospitality businesses work together, in tandem to improve their tourism product. Local stakeholders are expected to safeguard their natural environment, culture and traditions for the benefit of their communities, and for their valued tourists and visitors who would probably appreciate authentic destinations that offer unique experiences to them.

The full paper and the reference list is available here: https://www.researchgate.net/publication/355446004_Advancing_community-based_tourism_approaches_for_the_sustainable_development_of_destinations

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Why should hospitality businesses care about their stakeholders?

Image by Rob Monkman (React Mobile)

The following text was adapted from one of my latest articles that was published in Wiley’s Sustainable Development (Journal).

Suggested Citation: Camilleri, M.A. (2021). Strategic attributions of corporate social responsibility and environmental management: The business case for doing well by doing.  good! Sustainable Development. https://onlinelibrary.wiley.com/doi/full/10.1002/sd.2256

Introduction

The corporate social responsibility (CSR) notion became popularized during the latter part of 20th the century (Carroll, 2021; 1999; Moon, 2007). At the time, businesses were becoming more concerned on how their activities affected legitimate stakeholders and the development of society at large (Phillips, 2003; Freeman & Reed, 1983). Hence, various authors posited that CSR is a fertile ground for theory development and empirical analysis (McWilliams, Siegel & Wright, 2006).

Without doubt, the clarification of the meaning of CSR is a significant strand in the research agenda (Owen, 2005). CSR has developed as a rather vague concept of moral good or normative behaviors (Frederick, 1986). This construct was described as a relativistic measure of ‘the economic, legal, ethical and discretionary expectations that society had of organizations at a given point of time’ (Carroll, 1979). CSR tackled ‘social problem(s)’ to engender positive ‘economic benefit(s)’ to ensure ‘well paid jobs, and … wealth’ (Drucker, 1984).

CSR has continuously been challenged by those who expected businesses to engage in socially responsible behaviors with stakeholders, to adhere to ethical norms in society, and to protect the natural environment (Camilleri, 2015; Lindgreen & Swaen, 2010; Burke & Logsdon, 1996). Previous research reported that CSR practices can result in improved relationships with different stakeholders (Camilleri, 2017a; Moon, 2007; Sen, Bhattacharya & Korschun, 2006).

Various commentators contended that it is in the businesses’ interest to engage in responsible behaviors to forge closer ties with internal and external stakeholders (Ewan & Freeman, 1993; Freeman, 1984). In addition, many researchers reported that there is a causal relationship between the firms’ stakeholder engagement and their financial performance (Henisz, Dorobantu & Nartey, 2014 Pava & Krausz, 1996). This relationship also holds in the tourism and hospitality industry context (Rhou, Singal & Koh, 2016; Camilleri, 2012; Inoue, & Lee, 2011).

Various hotels and restaurants are increasingly communicating about their responsible activities that are having an effect on their stakeholders, including their employees, patrons, guests, suppliers, local communities, the environment, regulatory authorities and the community at large (Camilleri, 2020a). Like other businesses, tourism and hospitality enterprises are always expected to provide decent employment to locals and migrant workers, health and safety in their workplace environments, adequate compensation and recognition of all employees, ongoing training and development opportunities, work-life balance, and the like.

Various studies suggest that, in normal circumstances, when businesses engage in responsible human resources management (HRM), they will boost their employees’ morale, enhance their job satisfaction and reduce the staff turnover (Asimah, 2018). However, an unprecedented COVID-19 and its preventative measures have surely led to a significant reduction in their business activities.

The pandemic has had a devastating effect on the companies’ social metrics, including on their employees’ conditions of employment, financial remuneration and job security, among other issues (Kramer & Kramer, 2020). It has inevitably led to mass redundancies or resulted in the workers’ reduced wages and salaries. On the other hand, this situation has led to a decrease in the companies’ environmental impacts, such as their greenhouse gas emissions and other unwanted externalities.

Several businesses, including hospitality enterprises are becoming more concerned about their impact on the environment (Kim, Lee & Fairhurst, 2017; Elkington, 1998). In many cases, hotels and restaurants strive to reduce their environmental footprint by offering local, fresh, and sustainable food to their patrons. Very often, they are implementing sustainable models including circular economy systems to use and reuse resources, and to minimize their waste, where possible (Camilleri, 2020b). Alternatively, they are decreasing their electricity and water consumption in their properties, by investing in green technologies and renewable energy sources.

These sustainability initiatives could result in operational efficiencies and cost savings, higher quality, innovation and competitiveness, in the long term. As a matter of fact, many studies confirmed that there is a business case for CSR, as corporations engage in socially responsible and environmentally sound behaviors, to pursue profit-making activities (Porter & Kramer, 2011; 2019; Camilleri, 2012; Carroll & Shabana, 2010; Weber, 2008). Notwithstanding, CSR and sustainable practices can help businesses to improve their reputation, to enhance their image among external stakeholders and could lead to a favorable climate of trust and cooperation with internal stakeholders (Camilleri, 2019a).

In this light, this research builds on previous theoretical underpinnings that are focused on the CSR agenda and on its related stakeholder theory. However, it differentiates itself from other contributions as it clarifies that stakeholder attributions, as well as the corporations’ ethical responsibility, responsible human resources management and environmental responsibility will add value to society and to the businesses themselves.

This contribution addresses a knowledge gap in academia. For the time being, there is no other study that effects of stakeholders’ attributions on the companies’ strategic attributions, as depicted in Figure 1. In sum, this study clarifies that there is scope for businesses to forge strong relationships with different stakeholders. It clearly indicated that their engagement with stakeholders and their responsible behaviors were leading to strategic outcomes for their business and to society at large.

Figure 1. A research model that sheds light on the factors leading to strategic outcomes of corporate responsible behaviors

(Source: Camilleri, 2021)

Implications to academia

This research model suggests that the businesses’ socially and environmentally responsible behaviors are triggered by different stakeholders. The findings evidenced that stakeholder-driven attributions were encouraging tourism and hospitality companies to engage in responsible behaviors, particularly toward their employees. The results confirmed that stakeholders were expecting these businesses to implement environmentally friendly initiatives, like recycling practices, water and energy conservation, et cetera. The findings revealed that there was a significant relationship between stakeholder attributions and the businesses’ strategic attributions to undertake responsible and sustainable initiatives.

This contribution proves that there is scope for tourism and hospitality firms to forge relationships with various stakeholders. By doing so, they will add value to their businesses, to society and the environment. The respondents clearly indicated that CSR initiatives were having an effect on marketplace stakeholders, by retaining customers and attracting new ones, thereby increasing their companies’ bottom lines.

Previous research has yielded mixed findings on the relationships between corporate social performance and their financial performance (Inoue & Lee, 2011; Kang et al., 2010; Orlitzky, Schmidt, & Rynes, 2003; McWilliams and Siegel 2001). Many contributions reported that companies did well by doing good (Camilleri, 2020a; Falck & Heblich, 2007; Porter & Kramer, 2011). The businesses’ laudable activities can help them build a positive brand image and reputation (Rhou et al., 2016). Hence, there is scope for the businesses to communicate about their CSR behaviors to their stakeholders. Their financial performance relies on the stakeholders’ awareness of their social and environmental responsibility (Camilleri, 2019a).

Arguably, the traditional schools of thought relating to CSR, including the stakeholder theory or even the legitimacy theory had primarily focused on the businesses’ stewardship principles and on their ethical or social responsibilities toward stakeholders in society (Carroll, 1999; Evan & Freeman, 1993; Freeman, 1986). In this case, this study is congruent with more recent contributions that are promoting the business case for CSR and environmentally-sound behaviors (e.g. Dmytriyev et al., 2021; Carroll, 2021; Camilleri, 2012; Carroll & Shabana 2010; Falck & Heblich, 2007).

This latter perspective is synonymous with value-based approaches, including ‘The Virtuous Circles’ (Pava & Krausz 1996), ‘The Triple Bottom Line Approach’ (Elkington 1998), ‘The Supply and Demand Theory of the Firm’ (McWilliams & Siegel 2001), ‘the Win-Win Perspective for CSR practices’ (Falck & Heblich, 2007), ‘Creating Shared Value’ (Porter & Kramer 2011), ‘Value in Business’ (Lindgreen et al., 2012), ‘The Stakeholder Approach to Maximizing Business and Social Value’ (Bhattacharya et al., 2012), ‘Value Creation through Social Strategy’ (Husted  et al., 2015) and ‘Corporate Responsibility and Sustainability’ (Camilleri, 2018), among others.

In sum, the proponents of these value-based theories sustain that there is a connection between the businesses’ laudable behaviors and their growth prospects. Currently, there are still a few contributions, albeit a few exceptions, that have focused their attention on the effects of stakeholder attributions on CSR and responsible environmental practices in the tourism and hospitality context.

This research confirmed that the CSR initiatives that are directed at internal stakeholders, like human resources, and/or environmentally friendly behaviors that can affect external stakeholders, including local communities are ultimately creating new markets, improving the companies’ profitability and strengthening their competitive positioning. Therefore, today’s businesses are encouraged to engage with a wide array of stakeholders to identify their demands and expectations. This way, they will be in a position to add value to their business, to society and the environment.

Managerial Implications

The strategic attributions of responsible corporate behaviors focus on exploiting opportunities that reconcile differing stakeholder demands. This study demonstrated that tourism and hospitality employers were connecting with multiple stakeholders. The respondents confirmed that they felt that their employers’ CSR and environmentally responsible practices were resulting in shared value opportunities for society and for the businesses themselves, as they led to an increased financial performance, in the long run.

In the past, CSR was associated with corporate philanthropy, contributions-in-kind toward social and environmental causes, environmental protection, employees’ engagement in community works, volunteerism and pro-bono service among other responsible initiatives. However, in this day and age, many companies are increasingly recognizing that there is a business case for CSR. Although, discretionary spending in CSR is usually driven by different stakeholders, businesses are realizing that there are strategic attributions, in addition to stakeholder attributions, to invest in CSR and environmental management practices (Camilleri, 2017a).

This contribution confirmed that stakeholder pressures were having direct and indirect effects on the businesses’ strategic outcomes. This research clearly indicated that both internal and external stakeholders were encouraging the tourism business to invest in environmentally friendly initiatives. This finding is consistent with other theoretical underpinnings (He, He & Xu, 2018; Graci & Dodds, 2008).

Recently, more hotels and restaurants are stepping in with their commitment for sustainability issues as they comply with non-governmental organizations’ regulatory tools such as process and performance-oriented standards relating to environmental protection, corporate governance, and the like (Camilleri, 2015).

Many governments are reinforcing their rules of law and directing businesses to follow their regulations as well as ethical principles of intergovernmental institutions. Yet, certain hospitality enterprises are still not always offering appropriate conditions of employment to their workers (Camilleri, 2021; Asimah, 2018; Janta et al., 2011; Poultson, 2009). The tourism industry is characterized by its seasonality issues and its low entry, insecure jobs.

Several hotels and restaurants would usually offer short-term employment prospects to newcomers to the labor market, including school leavers, individuals with poor qualifications and immigrants, among others (Harkinson et al., 2011). Typically, they recruit employees on a part-time basis and in temporary positions to economize on their wages. Very often, their low-level workers are not affiliated with trade unions. Therefore, they are not covered by collective agreements. As a result, hotel employees may be vulnerable to modern slavery conditions, as they are expected to work for longer than usual, in unsocial hours, during late evenings, night shifts, and in the weekends.

In this case, this research proved that tourism and hospitality employees appreciated their employers’ responsible HRM initiatives including the provision of training and development opportunities, the promotion of equal opportunities when hiring and promoting employees and suitable arrangements for their health and safety. Their employers’ responsible behaviors was having a significant effect on the strategic attributions to their business.

Hence, there is more to CSR than ‘doing well by doing good’. The respondents believed that businesses could increase their profits by engaging in responsible HRM and in ethical behaviors. They indicated that their employer was successful in attracting and retaining customers. This finding suggests that the company they worked for, had high credentials among their employees. The firms’ engagement with different stakeholders can result in an improved reputation and image. They will be in a better position to create economic value for their business if they meet and exceed their stakeholders’ expectations.  

In sum, the objectives of this research were threefold. Firstly, the literature review has given an insight into mainstream responsible HRM initiatives, ethical principles and environmentally friendly investments. Secondly, its empirical research has contributed to knowledge by adding a tourism industry perspective in the existing theoretical underpinnings that are focused on strategic attributions and outcomes of corporate responsibility behaviors. Thirdly, it has outlined a model which clearly evidences how different stakeholder demands and expectations are having an effect on the businesses’ responsible activities.

On a lighter note, it suggests that Adam Smith’s ‘invisible hand’ is triggering businesses to create value to society whilst pursuing their own interest. Hence, corporate social and environmental practices can generate a virtuous circle of positive multiplier effects.

Therefore, there is scope for the businesses, including tourism and hospitality enterprises to communicate about their CSR and environmental initiatives through different marketing communications channels via traditional and interactive media. Ultimately, it is in their interest to promote their responsible behaviors through relevant messages that are clearly understood by different stakeholders.

Limitations and future research

This contribution raises awareness about the strategic attributions of CSR in the tourism and hospitality industry sectors. It clarified that CSR behaviors including ethical responsibility, responsible human resources management and environmental responsibility resulted in substantial benefits to a wide array of stakeholders and to the firm itself. Therefore, there is scope for other researchers to replicate this study in different contexts.

Future studies can incorporate other measures relating to the stakeholder theory. Alternatively, they can utilize other measures that may be drawn from the resource-based view theory, legitimacy theory or institutional theory, among others. Perhaps, further research may use qualitative research methods to delve into the individuals’ opinions and beliefs on strategic attributions of CSR and on environmentally-sound investments, including circular economy systems and renewable technologies.

A free-prepublication version of this paper is available (in its entirety) through ResearchGate.

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How to reduce food loss (and waste) from the hospitality industry?

This is an excerpt from one of my latest academic contributions.

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Hospitality businesses can implement a number of responsible practices. The very first step for them is to develop ‘sustainable’ menus. The restaurants’ menus can offer a choice of different portion sizes to satisfy the requirements of different customers. They may feature fewer items in their menus to operate their business with a reduced inventory of food products to decrease storage costs, minimize waste and spoilage. It is in the interest of restaurant owner-managers to procure fresh ingredients from local businesses including farmers, bakers, butchers, et cetera, to ensure that they are preparing good food for their valued customers. Local products including organic items like fruit and vegetables, will have a longer shelf life than imported ones.

The hospitality businesses ought to forge close relationships with dependable, local suppliers to implement just-in-time purchasing systems (Camilleri, 2015a; Camilleri, 2017a). There is scope for them to purchase regularly and in smaller quantities to reduce the probabilities of food spoilage and dehydration. They are expected to continuously monitor the expiration dates of their food items and ingredients to minimize waste and to respect relevant hygienic standards. Owner-managers may apply the first expired first out (FEFO) principles in their kitchens, to avoid any stock-outs.  Moreover, they can use food tracking devices to identify the types of food waste they are generating.

Their monitoring and control of food waste should be carried out on a day-to-day basis, as it can lead to significant operational efficiencies and cost savings.  Practitioners may keep a track record of their waste in a spreadsheet. They can measure the quantity of organic waste that is generated from their premises. They may include details like the dates (and times of events), which ingredients or recipes were wasted, the name of the employee(s) who was (or were) responsible for the waste, et cetera. Furthermore, practitioners can estimate the composition of their organic waste and identify whether it is derived from vegetables, bread/pasta, specific meats, etc. This will allow them to make adjustments in their food menus (if possible).

Such food trackers may also help the hospitality business to detect irresponsible behaviors in their kitchens and to minimize food waste from their properties. It may indicate that certain employees are not engaging in responsible food preparation behaviors. There is scope for hospitality businesses to train their human resources, at all levels, particularly new employees, on circular economy approaches [Camilleri, 2014). This way, they will be in a better position to improve their efficiencies in terms of reducing, reusing and recycling resources, and responsible waste disposal practices (Camilleri, 2019a; Camilleri, 2020). They have to be supported and educated on the best practices to ensure that they are improving the (economic) sustainability of their businesses’ food and beverage operations whilst minimizing their impact on the natural environment (Camilleri, 2015b; Camilleri, 2016a; Camilleri, 2017). Table 1 illustrates the responsible behaviors that can be implemented by hospitality businesses to reduce food loss and the generation of waste from their premises:

This research shed light on a number of laudable circular economy initiatives that were drawn from the hospitality industry. It also made reference to a sustainable enterprise that utilizes a sharing economy platform that links consumers with hospitality service providers. Mobile users can purchase surplus food from hotels, restaurants and cafes at a discount. At the same time, the app enables the businesses to make revenue out of their perishable food and to minimize their environmental footprint by reducing their waste. Moreover, it reported that businesses can benefit from tax deductions and credit systems, in different contexts, if they donate surplus (edible) food to charities and food banks.  Alternatively, if the food is contaminated or decayed it may be accumulated and turned it into animal feed, compost or transformed into energy through methanation processes. The case studies indicated that the re-utilization of non-edible leftovers may be monetized if they are used for such secondary purposes.

Key Takeaways

The implementation and execution of the circular economy’s closed loop systems ought to be promoted through different marketing channels. Hotels and restaurants can use marketing communications through different media to raise awareness on how they are capable of generating less waste (Camilleri, 2016b). They should promote sustainable production and consumption behaviors through different media outlets, including traditional and digital channels (Camilleri & Costa, 2018; Camilleri, 2018a; 2018b; 2018c).

The hospitality businesses responsible initiatives can raise their profile among different stakeholders, including customers and suppliers, among others (Camilleri, 2015; 2018d). The customers will probably appreciate the hospitality businesses’ efforts to reduce their impact to the natural environment. Some of their sustainability measures are dependent on the active commitment of hotel clients and restaurant patrons. Therefore, it is very important for them to raise awareness about their waste prevention campaigns and on their environmental achievements so that they may feel part of the responsible initiatives. This way, they become key participants in the reduction of generated waste. Hence, businesses can educate customers about responsible consumption behaviors to help them in their endeavors to curb food loss and the generation of unnecessary waste [Camilleri & Ratten, 2020; Camilleri, 2019b). The food and beverage servers could engage in conversations with their clients to better understand their food requirements.

In a similar vein, this research suggests that the hospitality businesses ought to forge closer relationships with their suppliers including farmers and other retailers, to implement responsible inventory management systems and just-in-time purchasing. Suppliers must continuously be informed and updated on their procurement policies. Their ongoing communications may facilitate collaborative practices that may translate to positive outcomes, including the sourcing of better-quality products with extended lifecycles and longer expiry dates. 

This contribution reported various preventative measures and recycling practices that may be taken on board by hospitality practitioners and their stakeholders, to reduce food waste and its detrimental effect on our natural environment and biospheres. There is scope for trade unions and industry associations in tourism and hospitality, to promote the responsible behaviors, among their members.

Notwithstanding, regulatory authorities and their policy makers can encourage hospitality practitioners to invest in environmentally friendly systems to minimize their food loss and waste. They can offer them financial incentives like tax deductions or exemptions when they donate surplus food. Alternatively, governments can support them by providing adequate infrastructures and resources including on-site composting facilities and/or methanization processes that are aimed to minimize the accumulation of food waste that finishes in landfills. Such responsible investments will ultimately result in a sustainable value chain in tourism cities, as they add value to the hospitality businesses, to the environment and to society, at large (Salonen & Camilleri, 2020; Camilleri, 2017b).

Suggested citation: Camilleri, M.A. (2021). Sustainable Production and Consumption of Food. Mise-en-Place Circular Economy Policies and Waste Management Practices in Tourism Cities. Sustainability, 13, 9986. https://doi.org/10.3390/su13179986 (OPEN ACCESS)

References

Camilleri, M.A. (2014). The business case for corporate social responsibility. In Marketing & Public Policy as a Force for Social Change Conference. Proceedings pp. 8-14 (Washington D.C., 4th June), American Marketing Association (AMA), Available online: https://www.researchgate.net/publication/273131156_The_Business_Case_for_Corporate_Social_Responsibility.

Camilleri, M.A. (2015a). Re-conceiving CSR programmes for education. In Corporate Social Responsibility: Academic Insights and Impacts, Vertigans, S. & Idowu, S.O. (Eds), Springer: Cham, Swtizerland, http://www.springer.com/gb/book/9783319350820

Camilleri, M.A. (2015b). Environmental, social and governance disclosures in Europe. Sustainability Accounting, Management and Policy Journal, 6, 2, 224-242. http://www.emeraldinsight.com/doi/abs/10.1108/SAMPJ-10-2014-0065 

Camilleri M.A. (2016a). Corporate sustainability and responsibility toward education, Journal of Global Responsibility 7, 1, 56-71, http://www.emeraldinsight.com/doi/abs/10.1108/JGR-08-2015-0015

Camilleri M.A. (2016b). Reconceiving corporate social responsibility for business and educational outcomes. Cogent Business and Management, 3, 1 http://dx.doi.org/10.1080/23311975.2016.1142044

Camilleri, M.A. (2017a) Corporate citizenship and social responsibility policies in the United States of America. Sustainability Accounting, Management and Policy Journal, 8, 1, 77-93. http://www.emeraldinsight.com/doi/abs/10.1108/SAMPJ-05-2016-0023

Camilleri, M.A. (2017b). Corporate sustainability and responsibility: Creating value for business, society and the environment. Asian Journal of Sustainability and Social Responsibility, 2, 1, 59-74. https://ajssr.springeropen.com/articles/10.1186/s41180-017-0016-5

Camilleri, M.A. (2018a). The promotion of responsible tourism management through digital media. Tourism Planning & Development15, 6, 653-671. https://www.tandfonline.com/doi/full/10.1080/21568316.2017.1393772

Camilleri, M.A. (2018b). Unlocking corporate social responsibility through digital media. In Communicating Corporate Social Responsibility in the Digital Era.  Lindgreen, A., Vanhamme, J., Maon, F. and Watkins, R. (Eds), Routledge: Oxford, United Kingdom, https://www.routledge.com/Communicating-Corporate-Social-Responsibility-in-the-Digital-Era/Lindgreen-Vanhamme-Watkins/p/book/9781472484161

Camilleri, M.A. (2018c) Unleashing corporate social responsibility communication for small businesses in the digital era. In Academy of Management Annual Conference Proceedings: Improving Lives, Chicago, 11 August 2018, Academy of Management. Available online: https://journals.aom.org/doi/10.5465/AMBPP.2018.10467abstract

Camilleri, M.A. (2018d). Theoretical insights on integrated reporting: The inclusion of non-financial capitals in corporate disclosures. Corporate Communications: An International Journal, 23, 4,  567-581.  https://doi.org/10.1108/CCIJ-01-2018-0016:

Camilleri, M.A. & Costa, R. A. (2018). The small businesses’ responsible entrepreneurship and their stakeholder engagement through digital media. 13th European Conference on Innovation and Entrepreneurship (ECIE) (11 September). University of Aveiro, Aveiro, Portugal. Available online: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3233528 (accessed on 24 August 2021).

Camilleri, M. A. (2019a). The circular economy’s closed loop and product service systems for sustainable development: A review and appraisal. Sustainable Development27(3), 530-536. https://doi.org/10.1002/sd.1909

Camilleri, M.A. (2019b). Measuring the corporate managers’ attitudes towards ISO’s social responsibility standard. Total Quality Management & Business Excellence, 30, 13-14, 1549-1561. https://www.tandfonline.com/doi/full/10.1080/14783363.2017.1413344

Camilleri, M. A. (2020). European environment policy for the circular economy: Implications for business and industry stakeholders. Sustainable Development28(6), 1804-1812.https://doi.org/10.1002/SD.2113

Camilleri, M.A. & Ratten, V. (2020). The sustainable development of smart cities through digital innovation. Sustainability, Available online: https://www.mdpi.com/journal/sustainability/special_issues/Smart_Cities_Digital_Innovation (accessed on 24 August 2021).

Salonen A.O. & Camilleri M.A. (2020). Creating Shared Value. In Encyclopedia of Sustainable Management, Idowu S., Schmidpeter R., Capaldi N., Zu L., Del Baldo M. and Abreu R. (eds), Springer, Cham, Switzerland. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3683975

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The Use of Smart Tourism Technologies

An excerpt from my latest Working Paper, entitled: The Use of Big Data, Programmatic Advertising and Blockchain Technologies in Tourism

The latest disruptive technologies are supporting the tourism businesses’ marketing mix elements as they improve the interactive engagement with individual prospects, enhance the personalisation of services, whilst providing secure pricing options. Many tourism firms are evolving from their passive, rigid, and product-centric state to a more flexible, dynamic, and customer-centric environment, as they monitor and detect any changes in consumer sentiment. Data-driven companies are increasingly capturing and analysing the online and mobile activity of prospective customers, as they delve into ecommerce and review sites, personal blogs and social media (Sigala, 2017; Kumar et al., 2017). Their analytics captures the consumers’ interactions with brands and companies through digital media. Therefore, big data is enabling them to target and re-target individuals and online communities with instantaneous pricing and access options, across multiple channels (via web-site activity, mobile, video, social media, ecommerce, among others). Large technology giants use mobile tracking technologies, to gather information on the consumer behaviours, including their shopping habits, lifestyle preferences , et cetera (Aksu et al., 2018).

Tech-savvy firms have learnt how to take advantage of on-demand, real-time information from sensors, radio frequency identification and other location tracking devices to better understand their marketing environments at a more granular level (Storey & Song, 2017). This way business could come up with personalised products and services, that are demanded by individual customers (Li et al., 2017). From a business perspective, it is important to acquire this data, quickly, and in high velocities. This paper reported that many businesses are already benefiting of the programmatic advertising environment; where buyers and sellers of digital advertising connect online to exchange available inventory (Busch, 2016; Stevens et al., 2016).

The challenge for tourism businesses is to recognise the value of smart technologies as effective tools that can analyse their marketing environment, including the customers as well as their competitors. The predictive-analytical tools can examine different scenarios; and the prescriptive analytics anticipate what will happen, when it will happen, and explains why it happens. These technologies can monetise data by identifying revenue generating opportunities and cost savings.

Other innovations, including blockchain’s distributed ledger technologies are improving data privacy, as it involves the verification and the secure recording of transactions among an interconnected set of users. Blockchain tracks the ownership of assets before, during, and after any online transaction. Therefore, this technology could be used by tourism businesses to facilitate their transactions with marketplace stakeholders, including suppliers, intermediaries, and consumers across borders. The block chain will probably be more convenient than other payment options, in terms of time and money. Therefore, blockchain’s ledger technology can possibly lead to better customer service levels and operational efficiencies for the tourism businesses.

The smart tourism technologies, including big data analytics are shifting how organisations collect, analyse and utilise and distribute data. A thorough literature review suggests that the crunching of big data analytics is generating meaningful insights and supporting tourism marketers in their decision making. Moreover, other technologies, including the programmatic advertising and blockchain’s distributed ledger system is helping them to improve their financial and strategic performance. In conclusion, this contribution calls for further research on data-driven tourism.

 

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Announcing Emerald’s latest academic textbook, “The Branding of Tourist Destinations”

This authoritative book was edited by Mark Anthony Camilleri. It provides students and practitioners with a good understanding of different tourism products, marketing strategies and tactics on destination branding, as well as useful insights on sustainable and responsible tourism practices, among other topics. The readers are equipped with a strong pedagogical base on the attractiveness of tourist destinations as this publication presents contemporary conceptual discussions and empirical studies on several aspects of destination branding.

 

Tourism marketers, including destination management organizations (DMOs) are formulating strategies and tactics to attract prospective visitors. Hence, this book also sheds light on the latest industry developments in travel, tourism, hospitality and events in different contexts around the world.

Chapter 1 introduces the readers to different aspects of the travel, tourism, hospitality and leisure industries, including; the visitors’ accessibility, accommodation, attractions, activities and amenities. The author explains how tourist destinations are capable of customizing their products to customer segments and individuals, by offering; adventure tourism, business tourism (including meetings, incentives, conferences and events), culinary tourism, cultural (or heritage) tourism, eco-tourism (or sustainable tourism), educational tourism, health (or medical tourism), religious tourism, rural tourism, seaside tourism, sports tourism, urban (or city) tourism, wine tourism, among other niche areas.

Chapter 2 provides an explanation of destination marketing, place branding and their related notions. The authors critically review the conceptual developments on the branding of tourist destinations.

Chapter 3 suggests that destination management organisations ought to engage in fruitful relationships with internal and external stakeholders. The authors maintain that there are several factors that can affect the strategic management of these organisations.

Chapter 4 explores how Sweden is branding its destinations by improving its cultural identify and by providing multi-sensory experiences to its visitors.

Chapter 5 sheds light on the agritourism businesses in Italy’s Campania region. The author analyses the main critical success factors for a thriving rural tourism market.

Chapter 6 explains the key elements of cultural tourism, including the destination’s heritage, lifestyle, and “Made in Italy”. The authors put forward a tourism development model. They suggest that it represents a functional framework for the benefit of tourism practitioners.

Chapter 7 explores the consumer-based brand equity of events. The authors explain how the organization of events, including music festivals could add value to the destinations’ image. They imply that the visitors’ positive experiences and their word-of-mouth publicity can contribute to the destinations’ branding.

Chapter 8 explores the destination branding of Porto in Portugal. The authors analyze the visitors’ attitudes on Porto’s largest wine festival. They assess their visitors’ level of satisfaction with the event and their intention to return.

Chapter 9 identifies the key elements that serve as drivers for the development of oleotourism in Jaen, Spain. The authors suggest that there is scope in stakeholder engagement amongst the main actors and drivers in the sector.

Chapter 10 investigates the environmental behaviour of three-, four- and five-star hotels in Azuay, Ecuador. The authors explored the relationship between environmental responsibility and stakeholder engagement. Their findings suggest that the hotel managers strive in their endeavours to implement responsible environmental practices to avoid regulatory pressures.

Chapter 11 examines the relationship between the destinations’ image and brand equity. The author contends that the tourists’ hedonic and monetary values can have a moderating effect on the country-of-origin’s image and brand extension.

Chapter 12 investigates the relationship between the customers’ satisfaction, commitment, trust and loyalty toward hospitality brands. It develops and empirically test the social identity construct (customer brand identification and other critical social exchange constructs (satisfaction, trust, commitment).

This publication was written by academics for other scholars, researchers, advanced under-graduate and post-graduate students. However, it is also relevant to the industry practitioners, including consultants, senior executives and managers who work for destination management organizations, tourism offices, hotels, inbound / outbound tour operators and travel agents, among others. The book explains all the theory and the empirical studies in a simple and straightforward manner. It describes the various marketing environments that comprise a wide array of economic, socio-cultural and environmental realities.

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Emerald’s must-read textbook for tourism students and practitioners

“Tourism Planning and Destination Marketing” was recently edited by Dr. Mark Anthony Camilleri, Ph.D. (Edinburgh).

This publication is written in an engaging style to entice the curiosity of its readers. It presents all the theory and the empirical studies in a simple and straightforward manner. It reports on the global tourism marketing environments that comprise a wide array of economic, socio-cultural and environmental issues. It also explains how ongoing advances in technology are bringing interesting developments in the tourism industry and its marketing mix.

This authoritative book provides theoretical and empirical insights on different tourism topics, including; destination marketing and branding, sustainable and responsible tourism, tourism technologies, digital marketing, travel distribution and more. It is also relevant to the industry practitioners, including consultants, senior executives and managers who work for destination management organisations, tourism offices, hotels, inbound / outbound tour operators and travel agents, among others.


Preface

The marketing of a destination relies on planning, organisation and the successful execution of strategies and tactics. Therefore, this authoritative book provides students and practitioners with relevant knowledge of tourism planning and destination marketing. The readers of this publication are equipped with a strong pedagogical base as they are presented conceptual discussions as well as empirical studies on different aspects of the travel and tourism industries.

The readers of this book will acquire a good understanding of the tourism marketing environment, destination branding, distribution channels, etourism, as well as relevant details on sustainable and responsible tourism practices, among other topics. They will appreciate that the tourism marketers, including destination management organisations (DMOs) are increasingly using innovative tools, including; digital media and ubiquitous technologies to engage with prospective visitors. Hence, this book also sheds light on contemporary developments in travel, tourism, hospitality, festivals and events.

Chapter 1 introduces the readers to the tourism concept as it describes the travel facilitators and motivators. Afterwards, it explains several aspects of the tourism product, including; the visitors’ accessibility, accommodation, attractions, activities and amenities. It categorises different travel markets; including; adventure tourism, business tourism (including meetings, incentives, conferences and events), culinary tourism, cultural (or heritage) tourism, eco-tourism (or sustainable tourism), educational tourism, health (or medical tourism), religious tourism, rural tourism, seaside tourism, sports tourism, urban (or city) tourism, wine tourism, among other niche areas.

Chapter 2 offers a critical review and analysis of relevant literature on the tourism product’s experiential perspective. The authors suggest that the customers’ experience is affected by cognitive, emotional, relational and sensorial aspects.

Chapter 3 examines Plog’s model of venturesomeness. The author provides a thorough review of 26 studies that have adopted this behavioural model. He maintains that this model could be used to identify the travellers’ psychographic characteristics as he correlates them with the destinations they visit.

Chapter 4 focuses on the coopetition features of tourism destinations. The author held that (competing) tourism service providers, including destination marketing organisations often cooperate to deliver positive customer experiences. In addition, he explained how seasonality and colocation issues can influence specific features of coopetition and collaborative practices in tourism destinations.

Chapter 5 explored the residents’ attitudes towards incoming tourism at Punta del Este, Uruguay. The authors suggest that the respondents were perceiving economic benefits from increased tourism figures. However, the same respondents indicated that they were aware about the socio-cultural costs of tourism.

Chapter 6 appraises the notions of sustainable and responsible tourism. It traces the origins of the concept of sustainable development and includes a critical review of key theoretical underpinnings. The author provides relevant examples of the social, environmental and economic impacts of tourism in vulnerable or sensitive climates.

Chapter 7 investigates the tourists’ experiences of Japan’s Tateyama and Hirakawa rural areas. The author suggests that the tourists’ experience of rural tourism has led them to appreciate the Japanese culture.

Chapter 8 sheds light on the eco-tourism concept. Following a thorough literature review, the authors imply that the service providers ought to identify their visitors’ motivation for eco-tourism destinations.

Chapter 9 clarifies how emerging technologies, including; augmented reality (AR) and virtual reality (VR) are being used in the travel and tourism industries. The authors introduce the readers to the term, “phygital” as they argue that the tourists are seeking physical and virtual experiences. They suggest that AR and VR have the power to blend together the individuals’ perception of real and virtual spaces.

Chapter 10 explains the importance of organising events for destination marketing. The authors suggest that festivals and events can create a positive image of a destination. The destinations’ ongoing activities may lead to economic benefits to tourism operators as well as to the community, at large.

Chapter 11 posits that the destinations marketers ought to formulate their strategies prior to the planning and organising of events. The author contends that the effective management of events relies on stakeholder engagement, attracting sponsorships and the use of interactive media.

Chapter 12 describes Smart Tourism Local Service Systems (S-TLSS) that are intended to facilitate the engagement among various stakeholders. The authors suggest that S-TLSS supports the tourism planning and destination marketing in Caserta, Italy.

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